Effective starting: May 25, 2018
Your Name and E-Mail Address
We will not rent, swap or sell our confidential lists to advertisers, other websites or list brokers, something we strongly oppose. We may engage in co-registration opportunities such as joint events, webinars and publications with our partners, provided these partnerships are based on opt-in (i.e. your personal information will not be shared with our partners, and you won’t get anything from our partners unless you register to the Service).
Information we gather from you
We fully respect your right to privacy in relation to your interactions with the Service and endeavour to be transparent in our dealings with you as to what information we will collect and how we will use your information. Also, we only collect and use individual’s information where we are legally entitled to do so.
Our primary goal in collecting information from you is to provide you with a smooth and efficient experience while using our offerings.
We use your name, job title, address, telephone number, email address to provide a service while using our offerings. We log your Internet Protocol (“IP”) address automatically to give us an idea of which part of our website you visit and how long you spend there. We may combine this automatically collected information to improve services, marketing, analytics, or site functionality.
We endeavor to keep Your Data accurate and up-to-date. As such, you must tell us about any changes to such information that you are aware of as soon as possible. You can update your personal information (other than your name, which cannot be amended) held by us any time. You can change your stated interests in respect of whether or not you wish to receive direct marketing from us by clicking ‘unsubscribe’ on any direct marketing electronic communication which you receive from us or email us at email@example.com.
We do not accept personal data or provide Service to persons under the age of 18.
Why and how we collect and use your personal information
ZE only processes Your Data for the purpose of: providing, improving, and ensuring the delivery of the Service, developing new related services to users, and personalizing the way our content is presented to you and ensuring that content on our Service is presented in the most effective manner for you and for your computer/device. Specifically, we may collect
User account name/user id, names, job title and email addresses for uniquely identifying users and for communication to users
Are there cases where we may use your information to contact you
We may collect your personal information for the following purposes:
for administration reasons related to the Service (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance, updates, or in response to a question that you ask us);
to provide you with information about our Service, activities or online content, including sending e-newsletters or similar correspondence and updates or responding to any contact you have made with us, e.g. on our website, by email or via the ‘How to Contact Us’ facility referred to below;
- responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, access to our Service, to request a demonstration or discovery, data subscription orders in customer community site or request for additional services, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
- Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients, prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
- Surveys and Polls
From time to time we would invite you to participate in surveys and/or polls about our services (participation is always voluntary). This helps us with the improvement of our product and services we provide to our clients or prospects, partners and suppliers.
Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can Opt-in to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our websites or using our services we may provide you with personalized information. If you change your mind, you can always ask us to remove you from receiving personalized communication by sending an e-mail to firstname.lastname@example.org.
- Onsite visitor information
We register individuals visiting our offices (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Where we wish to use Your Data in any other way, we will ensure that we notify you and get your consent first.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can access the request process here.
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your Personal Data, please contact us (see ‘How To Contact Us’ below). We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond). Where a response is required from us within a particular time period pursuant to GDPR, we will respond within that time period.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint: Email to email@example.com
We capture the IP address of our site visitors. Additional information may be captured for services as detailed in the sections below this one. Only volunteered information sign-up will be captured.
Newsletter, Blogs, Articles, Webinar Recordings and Press Releases
We use MailChimp, SharpSpring and Leadlander as our email marketing and automation service provider. Within MailChimp, SharpSpring and Leadlander we hold the following data:
- Information that subscribers may have provided when they opted-in to request one of our Service. This may include First and Last Name, Email Address, Phone Number, Job Title, Organization, Company Size, City and Country. This information is only held on subscribers who submitted it when requesting a Service.
- Information that subscribers may have provided when opting-in to be on our mailing list. This is limited to Name and Email Address.
- Information that MailChimp, SharpSpring and Leadlander determines on its own from subscribers’ activity, such as IP-based location (latitude/longitude, time-zone, and country). We encourage you to review the Privacy statements for our 3rd party vendors
We do not sell or rent this information, and only use it at times on an aggregated and anonymous basis to determine general data about our subscriber audience.
The only time we share any subscriber information is when our subscribers download a piece of sponsored content from our site. In that case, we share the registrant data with the company(ies) that sponsored the download. Users are always notified prior to requesting the download that the information they submit will be shared with the sponsor. We encourage you to review the Privacy statements for our sponsor partners.
Blogs & Testimonials
If you comment on the blog, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in the blog. To request removal of your Personal Information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials and other endorsements of satisfied customers on our Sites. With your consent, we may post your testimonials along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com. We will respond to your request within 30 days.
Access to certain ZE offerings such as the Community website requires a login and a password. The use of those Offerings, and the information or programs downloadable from those Sites, may be governed by a written agreement between your employer and ZE. Unless you request deletion of your Personal Information as specified below, your Personal Information may be retained by ZE to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.
Social Media Widgets
Managing Your Data
You can request to see the data we hold on you at any point, and you can also request deletion of your data at any point.
Please email firstname.lastname@example.org for any questions related to your personal data.
Opt-in and Opt-Out
We make it easy for you to manage your email subscriptions, update your personal data, or unsubscribe. We are not interested in keeping you subscribed against your will, and only want to present relevant information. The primary way to unsubscribe is by clicking on automatic links generated at the bottom of each email. This is also the way to change your email address: unsubscribe with the link at the bottom, and re-subscribe with the subscribe link found at the top of the email.
If you use our “send story to a friend” feature, we won’t use your friend’s email for any other purpose. In fact, we don’t collect these e-mails unless they have also opted-in.
If you post a comment on our blog site, we won’t use your email except to send you to update notices about the specific entry you commented, or to initiate a private one-to-one email conversation with you about your post.
Logging, Cookies, Web Beacons and Third Party Advertising
We collect usage data (technically known as “referrer logs”) on our web site, such as IP address, referrer site, or browser type. We do not link IP data to personal identification information except, when appropriate, for logged-on members to prevent account sharing fraud.
We may use technical tracking means such as cookies or web beacons (single-pixel transparent gifs). These techniques are used for statistical purposes only (e.g. finding our email open rate and website visits).
We have put security measures in place to protect the loss, misuse and alteration of the information under our control. Only authorized personnel are allowed physical and/or digital access to servers and data. All servers and data backups are kept secure from physical and electronic intrusion by use of firewalls and redundant security systems, which are periodically evaluated and upgraded. We also encourage our partners and service providers to adopt and follow stringent privacy policies. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security, you can contact us at email@example.com.
“Cookies” and other Tracking Technologies
To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer
You should carefully review privacy policies of any third party sites accessible from our Sites
Contacting us about privacy questions or concerns
ZE PowerGroup Inc.
Attention: ZE Operations/Privacy Committee
130-5920 No. 2 Road
Canada, V7C 4R9
Personally Identifiable Information provided to ZE is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders. We make every effort possible to preserve user privacy and anonymity; however, we may need to disclose personal information when required by law wherein such action is necessary to comply with judicial proceedings, court orders or legal processes served on our Website(s).
— ZE PowerGroup Inc., 2018, 2019