Get expert help for your ZEMA solution

With our industry-leading support services, we keep in touch with our clients around-the-clock, beginning with the initial integration and continuing through maintenance and technical support.

If you have a problem, call us; our industry-leading support services are back by a dedicated team of support professionals who are determined to address any questions or fix the problem as soon as possible.

Account Management

ZE maintains a constant relationship with clients, and consistently follows up on their experience with ZEMA. If clients develop new requirements, or if ZE notices that clients might be better served by utilizing a different ZEMA solution, ZE will be there to provide it. The ZEMA software solution is designed to be scalable and grow with any organization, and ZE is always available to help clients navigate and take control of the complex data demands of their businesses.

24/7/365 Support Desk

To ensure that clients’ business processes function reliably and efficiently, ZE’s Application Support team is available 24 hours a day, 365 days a year to all ZEMA users. The team communicates directly with clients via the ZEMA User Community, e-mail, and by phone to make sure clients get the most out of their ZEMA solution.

The ZEMA User Community

An integral part of ZE support is access to the ZEMA User Community, an online platform for ZEMA users to access a wide range of resources and information, share knowledge, and connect with other users and experts from around the world. The ZEMA User Community adds great value to the ZEMA experience by serving as a single point of access for all users, allowing them to get the help and information they need right away.

Market Data Updates

ZE’s market updates keep clients up-to-date about introduction of new and delisting of existing products and data sources, changes and data reports replacements.

Helping you succeed

Customer Success

Let us help you

Our Customer Account Team can help you through our license management process, renewals, future requirements road mapping, customer resource and more. Your success is our success!

Looking out for your future

If our customers develop new requirements or if our Team notices that our Customers might be better served by utilizing a different ZEMA solution, ZE will be there to provide it.

Influence the technology roadmap

We value our customers’ feedback, that is why we created the Client Advisory Board (CAB), a voluntary and mutually beneficial engagement. CAB members can influence the design and development of products, product features, and enhancements that are in line with clients’ needs and the needs of their industries. Learn more about CAB.