With our industry-leading support services, we keep in touch with our clients around-the-clock, beginning with the initial integration and continuing through maintenance and technical support.
If you have a problem, call us; our industry-leading support services are back by a dedicated team of support professionals who are determined to address any questions or fix the problem as soon as possible.
ZE maintains a constant relationship with clients, and consistently follows up on their experience with ZEMA. If clients develop new requirements, or if ZE notices that clients might be better served by utilizing a different ZEMA solution, ZE will be there to provide it. The ZEMA software solution is designed to be scalable and grow with any organization, and ZE is always available to help clients navigate and take control of the complex data demands of their businesses.
To ensure that clients’ business processes function reliably and efficiently, ZE’s Application Support team is available 24 hours a day, 365 days a year to all ZEMA users. The team communicates directly with clients via the ZEMA User Community, e-mail, and by phone to make sure clients get the most out of their ZEMA solution.
An integral part of ZE support is access to the ZEMA User Community, an online platform for ZEMA users to access a wide range of resources and information, share knowledge, and connect with other users and experts from around the world. The ZEMA User Community adds great value to the ZEMA experience by serving as a single point of access for all users, allowing them to get the help and information they need right away.
ZE’s market updates keep clients up-to-date about introduction of new and delisting of existing products and data sources, changes and data reports replacements.
"Our driver for bringing in ZEMA was to replace our incumbent system. We evaluated several data management vendors to ensure that Energy New England (ENE) was implementing the solution that best balanced functionality, cost-effectiveness, and professional support. ENE manages over 700 MW of load, 500 MW of generation and $300 million in structured transactions annually. Not only has ZEMA helped ENE streamline a number of our work and reporting processes for our clients, we also have a versatile tool that will grow with our evolving needs and are working with a vendor that we can trust."
Senior Vice-President Energy Operations