ZEMA Recognized for Excellence in System Satisfaction
April 8, 2009 – Richmond, B.C. − ZE PowerGroup Inc. (ZE), the developers of the best of breed Data Management and Analysis Suite, ZEMA, is proud to announce that it has ranked second in the category of “Level of Satisfaction with Current Software” in the Energy Risk’s Annual Software Survey. The ZEMA Suite of products is an Enterprise Data Management (EDM) solution that is used to support trading, risk management and operations at companies in the energy markets. ZEMA provides data automation, data warehousing, analytics and reporting.
The survey polled 196 users of all major Energy Trade & Risk Management (ETRM) systems. The respondents were asked several questions regarding current ETRM systems including their level of satisfaction. ZE’s ZEMA Suite of Products ranked second to software giant SAS and ahead of many major energy players. These findings are important to ZE as it reflects the tremendous effort into understanding and meeting the changing needs of its customers and this recognition will only bolster those efforts.
COO Product Development, Waleed El-Ramly, says, “We’re very happy with the results, especially given the companies we came ahead of. For me, this is one of the most important categories; it means we make happy customers and deliver on promises. We would like to thank anyone who participated in the survey and hope that we can continue to meet the needs of the companies who rely on our products to make their processes more effective and profitable”.
The survey also indicates that the number one reason customers switch ETRM solutions is due to dissatisfaction with current systems; and that the main contributor to level of satisfaction is a close working relationship between the customer and its system providers. ZE focuses on maintaining a close customer relationship; we recognize it is a key factor in our development and ability to provide a superior product to our customers. We are deeply satisfied that our attention to detail has been validated by our clients, and our vision of the client relationship validated by the market as a whole.
The results can be found in the March 2009 issue of Energy Risk magazine.